Warranty, Returns Terms and Conditions


By using or purchasing products from this website, you are consenting to our terms and conditions as set below:


5 Year Limited Warranty:

The manufacture of the Alpha-Stim device is Electromedical Products International, Inc. (EPI). EPI warrants only to the original purchaser (and no one else) that each new Alpha-Stim is free of defects in workmanship and materials under normal use for a period of 5 years from the original purchase date, except for accessories. Warranty/product registration must be completed online to validate the warranty. Warranty is return to manufacture – Texas USA.


In New Zealand, Stimtech Medical Ltd checks all products personally prior to packaging. Our packaging method means it is very unlikely to be damaged during freight. If the goods are damaged during transit, you can contact the freight company for compensation.


If you find the product defective from new, we will either repair or replace. We must be notified within 10-days of original delivery. Please email us photos of the defect before sending.



The Alpha-Stim is not user serviceable. To obtain service, first contact your authorized distributor or Alpha-Stim for advice or a Return Material Authorization number (RMA). If necessary, send the entire device, with all accessories, packed in the original case, if available. You will need to send to Texas directly for serving


20-Day Limited Money Back Guarantee

Given the Alpha-Stim is a specialised device we are not obligated to provide any form of Guarantee. Our policy is not to provide a money back guarantee, however, there may be special circumstances whereby the suppliers agree to allow the customer to return the device for a refund. There are very stick and special conditions for this.


1.Returns only approved at the discretion of the distributor.

2.The returnee must email with an explanation, and wait for approval before returning the unwanted product.

3.Products must be returned in new condition, including all original packaging.

4.Products must be returned within 20-days of original dispatch date.

5.PLEASE NOTE there is a mandatory minimum 20% restocking fee.

6.Restocking fee may increase if products are returned with marks, damage, or missing parts.

7.Distributors of the Alpha-Stim have full right of refusal to offer a restocking fee.

8.Any approved refunds will be processed after the product has been returned and inspected and paid at the 20th of the following month.


PLEASE NOTE: return the Alpha-Stim insured, freight prepaid, and include a copy of your invoice and a note describing the problem. Please do not forget to include your return address, including country, and your phone number, along with fax and email if you have them.



By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.


Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Alpha-Stims NS or Stimtech Medical Ltd website for personal, non-commercial transitory viewing only.


This is the grant of a license, not a transfer of title, and under this license, you may not:

use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on our websites. remove any copyright or other proprietary notations from the materials; or transfer the materials to another person.


This license shall automatically terminate if you violate any of these restrictions and may be terminated the owner of this website. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


To access or use the site, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the site.


Information provided on the site and in the service related to membership sites and other information are subject to change. Our site/sites makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free.


Revisions and Errors

The materials appearing on Alpha-Stim NZ or Stimtech Medical Ltd websites could include technical, typographical, or photographic errors. We do not warrant that any of the materials on its website are accurate, complete, or current. We may make changes to the materials contained on its website at any time without notice.


Site Terms of Use Modifications

We may revise these terms of use for this website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


Governing Law

Any claim relating to Alpha-Stim NZ or Stimtech NZ website shall be governed by the laws in New Zealand.


Account Creation

In order to use the services and/or products offered on the website, you will be required to provide information about yourself including your name, email address, username and password, and other personal information.


You agree that any registration information you give to us will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorised purpose. You must not, in the use of the service or product, violate any laws in your jurisdiction.


Lawful Purposes

You may use the site, service, and/or products for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the site. You agree to use the site and to purchase services or products through the site for legitimate, non-commercial purposes only.


You shall not post or transmit through the site or social media groups managed by our website material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libellous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law.


Refusal of Services/Products

The services and/or products are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign a reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the site, product or service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.


Duration of Agreement

Once confirmed, we will provide you access to the purchased service or product. You agree and understand that access to the service/product may at times be influenced and affected by third parties that we use to provide the service (web hosting, membership site plugins, etc.). You agree and understand that no breach of contract action may be initiated against Alpha-Stim NZ when there are reasonable delays in the access of the service or product.


We reserve the right to terminate the service or product, and or access to certain features of the service or product, with or without prior notice to you. We will make reasonable efforts to provide notice but is not required to do so under the terms of this agreement.

Stimtech Medical Limited

8 Settlers Crescent

Ferrymead, Christchurch 8023

0800 774 885

Alpha-Stim and the Alpha-Stim logo are registered trademarks, and LET NOTHING STOP YOU and LET NOTHING STOP THEM is a trademark of Electromedical Products International, Inc. © 2021 Electromedical Products International, Inc. All Rights Reserved. Manufactured under US Patents 8,612,008; 8,457,765; and 8,463,406. WEB-001-A​ . official website www.alpha-stim.com




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